A small, named team
Usually two or three carers, so you always recognise the person at the door and they already know your routines.
Their mental health, our priority.
A mental health condition is not a reason to lose your home, your routine or your say in how you live. Our carers provide steady, non-judgemental support to adults living with anxiety, low mood, bereavement and long-term conditions.
Illustrative photograph
What we mean by mental health care
Support for the days that are harder than others.
Mental health is not a separate category of care bolted onto the side of the practical stuff — it is usually the reason the practical stuff has become difficult. Somebody who has stopped eating, washing or opening the post is rarely being difficult. They are usually depressed, frightened, grieving, or exhausted.
Our carers are there for both halves. They cook the meal and they sit and eat it with you. They prompt the medication and they notice that you have stopped answering the phone.
If somebody is already under the care of a community mental health team, a crisis team, or their GP, we work alongside them with your consent — we do not replace clinical care, and we will say so plainly if that is what you actually need.
Who we support
Situations we are asked about most
Anxiety and low mood
Steady company, a routine that holds, and help to keep appointments that feel too daunting to attend alone.
Bereavement
The months after a death are when support quietly disappears. We stay. Practical help and somebody to talk to, for as long as it is useful.
Long-term conditions
Where a physical illness has brought depression with it, we support both, without treating either as the only thing that matters.
Isolation
Social care in its most literal form: somebody who comes, who is pleased to see you, and who keeps coming.
Medication routines
Prompting and recording medication consistently, which for many conditions is the difference between stability and crisis.
Building back up
Small, achievable steps towards the things that used to matter — a walk, a bath, a phone call returned — at a pace you set.
How we work
Consistency is the treatment
People do better with carers they know. So we allocate a small team, keep the times regular, and make sure nobody has to explain their history to a stranger twice.
Same times, every week
Predictability is calming. We organise rotas so visits land at the same time, with the same person, wherever we can.
No rushing
Visits are long enough to include a conversation. A carer who is watching the clock cannot also be listening properly.
If somebody is in crisis right nowThis website is not an emergency service. If you or someone you care for is in immediate danger, call 999. For urgent mental health support in England, call 111 and choose the mental health option, or contact the Samaritans free, at any hour, on 116 123.
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You do not have to explain it all at once.
Tell us as much or as little as you want to start with. We can take the rest a step at a time.