01 — Personal
Personal care
We provide our customers with assistance for daily living, which includes personal grooming support such as bathing, dressing and continence care.
More about personal care →Ultimate Care Always
Round-the-clock care,
in the home you love.
Integrated Support Services Ltd is an independent domiciliary care company based in Benfleet, Essex. We support adults to live independently at home — with the same carers, at the times that suit you, for as long as you need us.
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24/7
Care that never stops
Regulated by the Care Quality Commission · all five domains rated Good
Company no. 13829956 · ICO reg. ZB615428
Our services
We take care of people at home
Every visit is planned around the person, not the rota. Here is how we help at home.
02 — Social
Social care
Our carers become “buddy guards”. They can accompany clients to shop, to the cinema, or simply spend time at home together so that they don’t feel alone.
More about social care →03 — Domestic
Domestic care
We provide light housekeeping services which include taking care of laundry, meal preparation, overseeing home deliveries and running errands.
More about domestic care →
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Live-in care
Quality care, round the clock.
ISS live-in care offers round-the-clock help from the comfort of your own home while taking some of the pressure off your shoulders. Our caregivers live with you in your home to provide assistance, companionship and management while you enjoy your day-to-day routine with more independence.
You are our priority, and so our live-in care services are tailored to your individual needs and preferences. Our live-in care plan is customised just for you.
Regulation & safety
Is ISS a safe care option?
Integrated Support Services Ltd is registered and regulated by the Care Quality Commission (CQC). Do not take our word for it — you can read the regulator’s own inspection report.
CQC overall rating — Good
All five of the CQC’s assessment domains — Safe, Effective, Caring, Responsive and Well-led — are rated Good. The report was published on 6 January 2026 following an assessment completed in November 2025.
Read the inspection report on cqc.org.uk →2022Registered with CQC
18+Adults we support
5/5Domains rated Good
24/7Live-in availability
Types of care
Whatever the need, we have carers to meet it.
Dementia care
Continuity, familiarity and an expertly trained specialist who gets to know the person behind the diagnosis — so that daily life feels secure again.
Dementia care →Physical disability care
A tailored plan built with you and your rehabilitation specialists, so you can recover and live well in the place you know best — your own home.
Physical disability care →Mental health care
Their mental health, our priority. Periodic visits, respite or live-in care from carers who understand isolation, bereavement and long-term conditions.
Mental health care →Learning disability & sensory support
Consistent, unhurried support for adults with a learning disability, autism, or a sight or hearing impairment — built around the routines that work for you.
How we support you →Getting started
How to find the perfect care for you?
Call us
Feeling stuck? Contact our team on 01268 964605 to discuss your care need — we are always happy to help out.
Tell us what matters
Our team will talk you through the kind of care that you need and how we can help you.
Meet your carer
We are all about you. When you find the perfect carer just for you, the plan you want is the plan you get.
Why families choose us
Care built on five commitments
Excellence
We provide excellent services to our clients while working closely with their loved ones and family to improve their lives and make them feel at home again.
Respect
Treating our service users, their families and staff with respect is one of our highest priorities. A key part of this means respecting clients’ belongings and personal spaces like their homes.
Independence
We offer first-class caregiving services to ensure that our clients enjoy the highest level of independence possible.
Individuality
We take care of each patient differently, not the “one shoe fits all” approach. We look at each patient’s needs and find the best way to take care of them.
Confidentiality
At all times, we respect clients’ right to privacy and treat all personal information with the highest degree of confidentiality.
Round the clock
Care does not keep office hours. Our live-in carers are there through the night as well as the day, so families are never left to cope alone.
Let’s talk
Tell us about the person you care for.
No obligation, no pressure. A short conversation is usually enough for us to tell you what is possible — and what it would cost.